Program Description

The Medical Office Administration Program is designed to prepare students with the necessary skills and academic knowledge for entry-level office positions in the health care industry. Career opportunities may be in areas such as the medical office/clinic, hospitals, long term care facilities, and other health care office settings. The program also includes a compressive general education curriculum preparing students for future career advancement opportunities.

Program Objectives

Upon completion of their program, the student should be able to:

1. Demonstrate the ability to use knowledge attained to create clerical documents used in medical/health care facilities.
2. Apply legal concepts to medical practice.
3. Communicate professionally with patients, co-workers and providers.
4. Demonstrate knowledge of billing and reimbursement.
5. Apply the knowledge from the general education curriculum in context of society as a whole.
6. Think critically both conceptually and by using mathematical analysis; write and speak effectively; use basic computer applications; and understand human behavior in the context of the greater society.

Potential Job Position Titles

• Medical Office Assistant
• Health Information Administrator
• Health Information Technician
• Billing Clerk

Program Length
The average length of time for a student taking a full course load is 4.5 semesters.

Program Content
A minimum of 60 semester credit hours is required for graduation.

Required Courses
All courses, 33 semester credit hours, are required.

IS 102 Computers and Application Software This course provides an introduction to operating systems, browsers, and email as well as word processing, presentation, spreadsheets, and database applications. 4.0 credit hours. Prerequisite: None.

IS 124 Database Applications This course provides the study of the principles and features of a leading desktop database management system. Topics include creating and managing databases, data management and integrity, working with queries and forms, managing reports, using tools and macros, database and file management, analyzing and filtering data, relational databases, and linking databases to the Web. 4.0 credit hours. Prerequisite: IS 102 Computers and Application Software.

MO 110 Keyboarding
This course includes the development of keyboarding skills through touch, mastery of the keyboard, speed building, and preparation of office documents. 1.0 credit hour. Prerequisite: None.

MO 113 Medical Business Operations
This course introduces the student to the administrative portion of the health care environment as well as important legal and ethical guidelines. Students will become familiar with health information systems including interpersonal communication and customer service techniques, and appointment scheduling. 3.0 credit hours. Prerequisite: None.

MO 129 Medical Office Procedures
This course provides an overview of administrative tasks performed in a medical office. Students will learn about office financial management including accounting concepts, about the types of medical recordkeeping, accepting and entering payments, and human resource management. 3.0 credit hours. Prerequisite: None.

MO 144 Medical Terminology
This course introduces the foundations of the language of medicine and develops medical vocabulary through the study of the structures, functions, diagnostic procedures, pathology, and treatment procedures of the body systems. 1.0 credit hour. Prerequisite: None.

MO 146 Pathophysiology and Pharmacology
This course provides instruction in the study of human diseases with focus on the symptoms, signs, causes, and diagnosis of disease. Additionally, students will learn about pharmacology, drug categories, and pharmacological treatment related to human diseases. 2.0 credit hours. Prerequisite: None.

MO 161 Medical Billing and Insurance Procedures
This course is designed to provide students with an understanding of the basic types of medical insurance programs available in today's health care system. It also acquaints students with billing formats using the universal claim form and provides the skills necessary to master the basic aspects of medical insurance billing. Current reimbursement methodologies (i.e., RBRVS, APC's) and compliance will also be covered. 3.0 credit hours. Prerequisite: None.

MO 294 Internship
During the Internship phase of training, the student will experience various aspects of working in the medical office. The Internship will provide the student with the opportunity to experience and participate in the duties of a Medical Office Administrator in a working environment. Areas such as scheduling, billing, insurance coding, medical records, transcription, and customer service will be experienced. Instruction will be provided by experienced medical office personnel. Internship consists of 180 hours of practical experience in the medical office. 4.0 credit hours. Prerequisites: All didactic course work with a GPA of 2.0, PD 215 MOA Internship Preparation.

SC 145 Anatomy and Physiology I
This course will provide students with information about Anatomy and Physiology relating to each of the following body systems: Integumentary, Skeletal, Muscular/joints, Nervous, and Blood and Lymphatic systems. 3.0 credit hours. Co-requisite: SC 145L Anatomy and Physiology I Lab.

SC 145L Anatomy and Physiology I Lab
This is the lab portion of SC 145. 1.0 credit hour. Co-requisite: SC 145 Anatomy and Physiology I.

SC 245 Anatomy and Physiology II This course will provide students with information about Anatomy and Physiology relating to each of the following body systems: Cardiovascular, Respiratory, Digestive, Endocrine, Special Senses, Urinary, and the Male and Female Reproductive systems. 3.0 credit hours. Prerequisite: SC 145 Anatomy and Physiology I. Co-requisite: SC 245L Anatomy and Physiology II Lab.

SC 245L Anatomy and Physiology II Lab
This is the lab portion of SC 245. 1.0 credit hour. Co-requisite: SC 245 Anatomy and Physiology II.

Elective Courses
A minimum of three semester credit hours of open electives is required.

General Education Requirements
Students enrolled in associate degrees must complete a minimum of 21 semester credit hours in general education. *

1 Semester Credit Hour in Information Literacy
3 Semester Credit Hours in English Composition
3 Semester Credit Hours in Speech
4 Semester Credit Hours in Computer Applications
4 Semester Credit Hours in Mathematics (College Algebra or Above)
3 Semester Credit Hours in Social or Behavioral Science
3 Semester Credit Hours in Science or Humanities with a Critical Thinking Focus **
* Transfer students may use three semester credit hour courses transferred from other colleges to satisfy these discipline requirements. Any resulting deficiency in the total of 37 semester credit hours required in general education may be made up with general education electives from any of the listed disciplines.

** A course with a critical thinking focus would be a course that addresses the theories and application of critical analysis with an emphasis on developing sequential reasoning skills. Examples may be courses in critical thinking, philosophy, logic, or science.

Personal Development Courses
A minimum of two semester credit hours is required in addition to PD 212.

PD 100 Student Success Skills
This course provides instruction in the both theory and practice of personal growth that lead to successful life experience. Topics include research in critical self-analysis of student habits and attitudes; and psychological impediments to successfully setting and achieving personal goals. 1.0 credit hour. Prerequisite: None.

PD 120 Personal Financial Management
This course deals with the concepts of personal financial planning and financial control. Topics center on critical self examination of student planning techniques through analysis and research of personal financial legal documents, checking accounts and banking services; income tax procedures; savings methods; investment planning; risk management and insurance; and credit records, credit law, and the cost of credit. 1.0 credit hour. Prerequisite: None.

PD 150 Client Services
This course provides a critical examination of issues embedded in the practice of providing client service. Topics include research about best practice in customer service and communication techniques; psychologically based methods for dealing with the management of customer complaints; and the roles of a customer service employee and supervisor within ethical boundaries and common business practice. 1.0 credit hour. Prerequisite: None.

PD 200 Career Development Seminar
This seminar provides an opportunity for the student to apply critical self-examination techniques and processes for developing a career path and an awareness of the need to embed life-long learning into career management. Topics include career planning research, job searching, developing career search documents, and refining interview and communication skills within an awareness of psychological boundaries implicit in this process. Successful completion of this course requires the creation of a professional resume suitable for e-mail. 1.0 credit hour. Prerequisite: None.

PD 215 Medical Office Administration Internship Preparation This non-credit course will assist students in finding and securing the required internship experience for credit. Students must pass this course in order to be cleared to start working at their internship site. Students will discover ways to approach a facility about an internship, access the tools they will need to successfully get your internship approved and successfully land an internship in the medical office environment. 0.0 credit hours. Prerequisite: None.

(Courses are subject to change. Please call (330) 724-1600 or toll free at (800) 311-0512 to request the current course schedule.)